Customer Service

Customer Service is a top priority for us. Get support from real, live people by phone, email, or in person at our office. If this is an emergency, please contact us immediately at at 513-527-4400. 

Administrative Office Hours

Monday – Friday 8:00 a.m. until 5:00 p.m.

Saturday 9:00 a.m. until 1:00 p.m.

Our office is closed on major holidays.

Call or Text: 513-527-4400. 

Central Station Open 24/7


Service Department

Our Service Department can be reached at 513-527-4400, option 4.


For all payments that are mailed, please send to:

Dial One Security, Inc.
P.O. Box 641464
Cincinnati, Ohio 45264-1464

To make a payment over the phone, please call 513-527-4400.

To make a payment online, please visit Click HERE